Every business has blind spots. In this session, your team will learn how to visualize real workflows across people, processes, and customers using tools like Customer Journey Maps, Value Stream Maps, and Swim Lane Analysis.
Together, we’ll uncover pain points and insights that guide focused improvements.
Seeing the Current Reality : how to observe work as it actually happens, not as we think it does.
Mapping Tools that Fit Your Team : learn when to use Customer Journey Mapping, Value Stream Mapping, and Swim Lane Diagrams.
Capturing Insights & Pain Points : gather input from employees and customers to uncover friction.
Connecting People, Process, and Customer Flow : understand how each part impacts the other.
Turning Visuals into Action : use maps and insights to identify priorities and guide improvement plans.
Building a Shared Language of Process : help teams communicate and problem-solve using common visuals.
Gain a shared view of how work truly happens
Identify friction points and hidden rework
Capture customer and employee pain points visually
Build a clear foundation for improvement and alignment