Customer Service Excellence Team Workbook

$25.99

Customer Service Excellence Team Workbook

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A game plan for the Customer Service/Support teams that provides a repeatable, sustainable and enhanced customer experience. This was developed for small to mid-size home service businesses.

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The workbook is comprised of numerous team exercises.

Topics Include:

Customer Service Excellence
Preparation & Introduction
Listening & Empathy
Customer Complaints & Risk
Customer Behavior Types
De-escalation
Problem Solving
Follow-up & Tracking
Improvement & Sustainment

Customer Service Excellence workbook revDownload.pdf

15 MB

A look inside

Benefits

•Improved Customer Service Experience

•Consistent voice to the customer

•Builds confidence in the team to deal with all different types of problems

•Aids in on-boarding new customer service representatives quicker

•Provides a foundation to continually improve the process