PROBLEM: During a scale-up of a manufacturing facility, there was a lot of time wasted and people were getting aggrevated with the hiring process. It was taking too long to post a job as information always seemed missing. It reached a breaking point when each department started to point fingers at each other after missing a targetted date.
STEPS TAKEN: The Business Unit Manager immediately asked all members of the process to join him in the conference room. He asked that they develop a "CURRENT STATE" map of the process.
START: CREATE A NEW HIRE REQUISITION
END: JOB POSTED
They grabbed sticky notes and immediately began writing all the steps of the process. They then placed the sticky notes by the sequence of how they occur.
There was a lot of discussion around clarifying the reasons for different steps.
When they felt they had a good process map, they wanted to make sure they didn't miss anything.
Therefore, they selected a few of the recent request. The request they chose were all different types of roles: Engineer, Supervisor and a production technician.
They then ran each one through this process and see if there was anything missing. They realized that there were some steps missing as a professional role and hourly role may need different information.
FInally, they completed the process map. They identified some quick improvements in flow that can be made. They then documented the final process. This process was now there new standard that they communicated and trained the tool on.