Workshops

Customized for your industry and unique business challenges

(on-site or virtual)

Strategic Alignment (Hoshin Kanri)

16 Hours

Align the team through the creation of a future vision along with compelling 3 year breakthrough objectives.

Leadership & Team Behaviors

8 Hours

Using DISC behavior profile to learn the best methods of communication and working together.

Reality Insights: Visualizing How Work Really Happens

16 Hours

Use simple visualization tools to see your full process, identify pain points, and uncover opportunities to improve flow and customer experience.

Basic Problem Solving

16 Hours

Develop effective basic problem solving skills for the entire team to eliminate reoccurring issues.

Daily Pulse

8 Hours

Daily team collaboration to quickly assess customer and process health.

Future-Ready Office: Productivity with Lean + AI

8 Hours

Cut waste, automate routine, and align office teams for clarity and speed.

Sales and Operating Planning

S&OP

8 Hours

A collaborative process to align supply and demand with overall business strategy

Kaizen Event Facilitation

3-5 Days

Facilitation for kaizen events: 3P, value stream mapping, 5S, SMED, TPM, cell development and others

Time Management

4 Hours

Mastering Time and Task Management for Effective Leadership.

Manufacturing and Services

Lean Bootcamp

3 Day Workshop on-site


Participants will gain working knowledge of Lean Fundamentals. Topics include:

  • Lean History

  • Waste Identification and elimination

  • Batch vs Flow

  • Pull Systems and Kanban

  • 5 S Workplace Organization

  • Standard Work

  • Quality at the Source

  • Basic Problem Solving

  • Kaizen 

  • Leadership & Team Behaviors


Customer Service Excellence

1 Day Workshop on-site

Participants will gain working knowledge of the Customer Service and Support Excellence Model. 
Topics include:
  • Customer Service Excellence Overview
  • Interaction Preparation
  • Listening and Empathy Skills
  • Risk Assessment
  • Customer Behavior Types
  • De-Escalation Techniques
  • Problem Solving
  • Follow-Up and Tracking
  • Process Improvement and Sustainment
  • Role Playing 

Team Participant Workbook is Available for Download